Return And Exchange

Return your order

Our aim is to guarantee your complete satisfaction, if you are not entirely satisfied with your Leontine Hagoort purchase, you may return any item(s) within 14 days (from date of receipt).

You can only return the order if it is in the original, undamaged and unmarked packaging; complete and unused. Items which do not fulfil the above conditions will not be eligible for exchange or refund. The returning costs are at your expense. is not able to accept responsibility for any returns lost in transit and therefore recommend all returns be sent by registered post. It is advisable to obtain a proof of posting. does not take responsibility for damage that occurs during the return process, please ensure that the goods are well protected when returned to us.

PLEASE NOTE: Sale items cannot be exchanged or returned!

I have received a damaged or defective item. What should I do?

Please contact us straight away. We will arrange an exchange with you on our expense.

To order a replacement item, you must place a new order. Unfortunately, we cannot automatically reorder or create an exchange for you. We apologize for any inconvience this may cause. Please contact us at so we can assist you.


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